Designing and implementing a communication skills curriculum - A workshop focusing on teaching, assessment and faculty development.
Payal Bansal, Gagandeep Kwatra, Sukhinder Baidwan
Dr Anju L Saikia
Communication skills have a central role in clinical practice. Teaching communication skills is proven to improve both patient and physician satisfaction, increase compliance and decrease litigation. Recognising the crucial role of communication skills, a curriculum for undergraduates was developed. However, implementation was less than adequate, as teaching was mostly lecture based and teachers found communication skills teaching difficult. We demonstrate a “blended” communication skills workshop where interns and teachers learn together using active learning, with teachers observing the interns’ performance and giving feedback. It is a hands on experience for the teachers and increases their confidence about implementation.